[maemo-community] Fw: Proposal: MeeGo User Experience Framework working group

[From: Randall Arnold]

----- Original message -----
> Randall,
>
>  I am thinking along the line of something like a sort of "expert"
> system, a web ui, that offers bug/problem domains to the user to
> choose from. Then according to the problem domains a set of question
> are presented for the user to answer with minimum free text. And so on
> and forth. We could even have something like this on the device, as a
> complementary test-case or use-case to validate against a fix when it
> is out.
>
> What do you think?
>
> Sivan

That is right on target with what I propose, especially the on-device aspect.  Now you have me thinking my presentation comes up short... ; )

Randy

>
> On Thu, Mar 4, 2010 at 3:52 PM, Randall Arnold <texrat at ovi.com> wrote:
> >
> > ----- Original message -----
> > > Hi,
> > >
> > > ext Randall Arnold wrote:
> > > > Thanks Attila!  I just uploaded a more recent update to the PDF
> > > > (http://maemo-daemons.org/MeeGo_User_Experience_Framework.pdf)
> > > > based on helpful feedback so far.
> > >
> > > Some comments on the bug reporting thing.
> > >
> > > We already have Crash reporter which collects crashes.
> > >
> > >
> > > Creating automated bug reports from crashes isn't useful because:
> > >
> > > * Users don't write detailed enough use-case descriptions
> > >       to the crash uploads.  It's slightly too inconvenient to
> > >       do that with the device.
> > >
> > > * Bugs are related to use-cases, not crashes.  Without a reproducible
> > >       use-case, bugs are usually worthless as you cannot even verify
> > >       potential fixes to them i.e. tell when the issue is fixed.
> > >
> > >
> > > Telling for which _already existing_ bug crash is related to is
> > > useful though and Crash reporter already supports that for (internal)
> > > bugs. Due to screen size constraints bug number is given as a keyword
> > > in note field instead of there being a separate field for it though.
> > > There are going to be some updates to Crash reporter soon so that user
> > > can select which bugs to upload (so that unrelated core dumps can be
> > > uploaded separately or ignored).
> > >
> > >
> > > Crash reporting isn't currently targeted for normal users
> > > for few reasons:
> > >
> > > * Crash dumps are large and can contain private information
> > >       (like passwords).  Hopefully in Harmattan we can can use
> > >       minidumps that contain only enough information for backtraces,
> > >       not all the process data.
> > >
> > > * Installing syslog means that user's rootfs can run out of space
> > >       if the log file grows too large (syslog is run as root).  Syslog
> > >       can also contain private information (user names etc).
> > >
> > > * Crash dumps in heavily loaded device will make the situation
> > >       worse (whole crashing process needs to be swapped in for core
> > >       dump etc).
> > >
> > >
> > >     - Eero
> >
> > Thanks for the information Eero. However, I'm looking to overcome the issues
> > you cite rather than just accept them as inescapable.
> >
> > Randy
> >
> > --------------------------------------------------------------
> > Ovi Mail: Free email account from Nokia
> > http://mail.ovi.com
> >
> > _______________________________________________
> > maemo-developers mailing list
> > maemo-developers at maemo.org
> > https://lists.maemo.org/mailman/listinfo/maemo-developers
> >
> >


--------------------------------------------------------------
Ovi Mail: Free email account from Nokia
http://mail.ovi.com

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