Thanks Quim.  I'll follow the protocol you describe.  You're right that our situation is "tricky" so I had a suspicion there might be problems in expanding Maemo Bugzilla... I only suggested what I did because I knew that as I was leaving Nokia there was a movement to open Pilots up to the public (but to what degree I am uncertain, especially since the program has been quiet for months).<br />
<br />
Also, it may have appeared like I was blaming timsamoff for miscommunication.  Nothing is further from the truth-- the fault was mine for trying to get points across in twitter.  ; )<br />
<br />
<span style="font-family: Verdana"><span><strong>Randall (Randy) Arnold</strong><br />
<span style="color: #ff6600">maemo.org community council</span><br />
</span></span><a href="http://tabulacrypticum.wordpress.com/"><span style="font-family: Verdana">http://tabulacrypticum.wordpress.com/</span></a><br />
<br />
<br />
<br />
<br />
> ----- Original message ----- <br />
> From: "Quim Gil" <quim.gil@nokia.com><br />
> To: "List for community development" <maemo-community@maemo.org><br />
> Subject: Re: Missing categories in Bugzilla<br />
> Date: Thu, 22 Oct 2009 09:11:27 +0300<br />
> <br />
> <br />
> <br />
> <br />
> ext Randall Arnold wrote:<br />
> > Nothing specific to hardware, accessories or packaging. Selecting "All"<br />
> > doesn't even get me what I need.<br />
> ><br />
> > For those familiar with the program, Nokia Pilots (formerly True Test)<br />
> > provides channels for every type of defect imaginable. Based on Nokia<br />
> > handing out 300 N900s in complete sales packs, and our slowly growing<br />
> > involvement with Nokia development, I think we need the same setup. I<br />
> > have some hardware and sales pack issues to report but no apparent means<br />
> > of doing so.<br />
> <br />
> For those not familiar with Nokia Pilots:<br />
> http://www.nokia.com/developers/success-stories/nokia-pilots/public-faq<br />
> <br />
> I agree on your generic request, but it shouldn't be addressed by adding<br />
> "missing categories" to maemo.org bugzilla but adding Maemo related<br />
> campaigns to Nokia Pilots.<br />
> <br />
> The reason not to have these categories in bugs.maemo.org is that it's<br />
> fairly impossible that someone related with devices, hardware, packaging<br />
> will follow those components and discuss problems openly. I believe that<br />
> even Nokia Pilots is based on a closed dialog vis-a-vis.<br />
> <br />
> Maybe we could have started this with the 300 pre-production devices in<br />
> the Maemo Summit, but there was no time. Also we did want to have the<br />
> software bugs reported in bugs.maemo.org and not anywhere else.<br />
> <br />
> Real customers have the Nokia Care channels and retailers to report<br />
> problems on devices, accessories and sales packs. Now you didn't get a<br />
> sales device so yes, the situation is tricky. If the problems are<br />
> relevant send them to me and I'll forward. If they are proposals for<br />
> improvement you can use http://maemo.org/community/brainstorm/ - where<br />
> there are categories for hardware and accessories.<br />
> <br />
> --<br />
> Quim Gil<br />
> open source advocate<br />
> Maemo Devices @ Nokia<br />
> _______________________________________________<br />
> maemo-community mailing list<br />
> maemo-community@maemo.org<br />
> https://lists.maemo.org/mailman/listinfo/maemo-community<br />
><BR>
<br><br>
--------------------------------------------------------------<br>
Ovi Mail: Being used by users in 178 countries<br>
<a href='http://mail.ovi.com'>http://mail.ovi.com</a><br>