[maemo-developers] No more 770 bug activity?

From: Quim Gil quim.gil at nokia.com
Date: Mon Apr 2 09:17:51 EEST 2007
On Sun, 2007-04-01 at 13:38 -0400, ext Gopi Flaherty wrote:
> Is it possible to get an official or semi-offical word on this?

Yes, this is what has happened:

- As commented before in this list, we are working on making the public
bugzilla as useful as it should. Some of us started cleaning the
database, bug by bug. There were lots of really obsolete bugs, and also
lots of dupes. In some cases though (like the one pointed in this
thread) we closed a bug as WONTFIX too fast. Our apologies, and read the
next points if you know of other examples.

- As Carlos Guerreiro has pointed out previously, there are no plans to
make any new official release for the 770. There is the IT OS hacker
edition, but it's not official and the official development in Nokia is
currently focused in the maemo 3.x, IT OS 2007 and what is coming next.
This means that from our side there is no official 770 bug activity. 

But wait a minute.

- The step from IT OS 2006 to 2007 is incremental, and many bugs (like
the one starting this thread) in fact are not exclusively found in the
770, they still happen in the N800. We are working solving those bugs,
and they are as relevant as the new bugs found specifically on the IT OS

- In fact a good % of the bugs open in the public bugzilla and tagged as
770 are probably fixed in the current stable releases, but due to our
definitely improvable workflow we haven't been able to update the bug
tags and resolution.

- The amount work required to fix all this in the currently submitted
bugs is not small. We will face this somehow but, frankly, I'm more
confident of the results we get improving our workflow, which is
ultimately the cause of this misscommunication.

- None of this solves per se the fact that 770 customers are not getting
these fixes into their devices. As said, according to the current status
they won't get it through a new official release. A chance could be the
IT OS hacker edition, but then they will skip into officially
unsupported land.

- It seems unrealistic to expect a guarantee of having all these bugs
fixed in a potential new version of the hacker edition, but perhaps we
can work out something focusing on the most annoying bugs that are
already solved in the N800? I'm just thinking out loud, we haven't got
any conversation about this as far as I'm aware.

If you have a better solution please share it.

> Now I warn them, it  
> gets better until Nokia decides it's time for you to spend another $400.

This perception is understandable considering what has happened to the
770. Let me just state that the current status of this first product is
the result of a lack of better support planning specific for the
Internet Tablets. Not an effect of a kind of business model thinking
that customers will go for a new device every year.

We are learning, and we are applying the new lessons to the current
strategy. N800 customers (and developers targeting this device) will
received and improved support. We will provide details as soon as we
approve the new plans, currently under discussion.

Quim Gil - http://maemo.org

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