[maemo-developers] N810 discount code frustration

[From: Vivia Nikolaidou]

Hi and thanx for your reply.

On Tue, Jun 3, 2008 at 8:09 AM, Quim Gil <quim.gil at nokia.com> wrote:
> Hi,
>
> ext Vivia Nikolaidou wrote:
>> I was one of the winners of the N810 discount code contest (being a
>> developer of aMSN) and I'm having serious issues with it. Mainly the
>> Spanish Nokia store is to blame, but I am sick and tired of calling
>> them and I'd like to get some help.
>
> With all the respect, the terms of the program estated clearly that you
> had to be based in one of the supported countries. If you weren't you
> still could apply and have chances of getting a discount code, at your
> own risk.

That's fine with me. I'm sorry, I should have read that. It's still
annoying to be treated as second-class citizen by the people you
wanted to help when the philosophy of open source is all the contrary,
but there's nothing I can do about it.

> Only the Nokia shop can deal with your problems. Please insist with them.

That's what I'm doing, with no result though... After the billionth
time they heard from me, they said they'd forward my case to the
department responsible for payments on the online store, and I haven't
heard from them since then.

>> The best thing to
>> do would be to find a way to ship directly to Greece, from any Nokia
>> store.
>
> Nokia shops can't ship out of their countries due to commercial reasons.
>  There is also a lot of fraud attempts on online purchases and this is
> why they tend to have strict policies on payments with credit cards.

That's fine with me too. I wouldn't be complaining if one of the
following conditions was met:

1) I had successfully managed to send the N810 to someone in Spain
2) since they cannot send to a different address than the card's
billing address, they had been consistent to their policy and not
dispatched the first order
3) they had dispatched the first order with the complete shipping
address instead of truncating it after my verification
4) they had dispatched the second order like the first one
5) they had released the money on the credit card and given me a new
discount code

Do you understand my frustration now? Honestly, the way things have
turned out now, all I want is to have the money on my credit card
released and have a second discount code sent to me, just like they
did with my previous order. I'd then be happy to have someone send it
to me.

> We understand all this is uncomfortable for you, but please also
> understand that you decided to go through the unsupported path.

The situation as you describe it isn't uncomfortable for me. I knew it
since the beginning. The way things have turned out now has me
completely annoyed... I am not trying to blame anyone but the people
in the Nokia store who are not doing their job correctly.

Thanx a lot for the support,

Vivia