[maemo-developers] N810 discount code frustration

[From: Vivia Nikolaidou]

Dear everyone,

I was one of the winners of the N810 discount code contest (being a
developer of aMSN) and I'm having serious issues with it. Mainly the
Spanish Nokia store is to blame, but I am sick and tired of calling
them and I'd like to get some help. I don't really know if this
mailing list is the place to get some help, and I'm sorry in advance
if I'm inadvertently spamming everyone, so I'd be glad to be
redirected somewhere else if needed.

Anyway, here is the story:

I live in Greece, which wasn't in the list of available countries for
the discount code program. I selected Spain, because there was a
collaborator of mine there who could bring me the N810 in person.
However, the N810 wasn't available for a long time - or sometimes it
was, but my collaborator was in Greece.

It eventually become available and I happily placed my order on March
11th. That first order got canceled due to not enough credit available
(OK, that was my fault), so I immediately called to ask for another
discount code and placed another order on the same date. The second
order smoothly got sent the day after, but it never arrived. About a
month later, I got an email informing me that the order was returned,
and so was the money on my card. (A long time later, I realized that
this was due to the following reason: I had entered the address
correctly, it also appeared correctly on the verification page, but
somehow got truncated when dispatching it). However, my collaborator
had since returned to Greece, so I just asked for yet another discount
code and waited.

After idling for quite some time trying to find a solution, I finally
managed to talk to another person in Spain who agreed to send me the
N810. I placed the second order on May 20th. More than a week has
since gone by, and it still appears as "not yet sent". I called them
on Tuesday, and they said it got canceled because the shipping address
didn't match the billing address (How could it, since the billing
address was Greek? And why did it get sent the previous time anyway?).
However, the discount code was used and the money still appears
retained in my credit card. I asked for my 4th discount code by phone,
but now I realized that it is for a 5% discount. For goodness' sake.

Of course, I will try to call them again tomorrow, because I want the
money to become available on my card and a valid code. I could also
send the money and the new code (once I have it) to that person in
Spain and have him send the N810. However, I'd love to be able to get
some assistance here, or maybe a better alternative. The best thing to
do would be to find a way to ship directly to Greece, from any Nokia
store. If this is not possible, I have a friend in Switzerland, so
maybe if I could get a code for that store?

Any kind of assistance would be more than welcome, since my patience
has run off...

I can send further information, such as confirmation emails, previous
discount codes and order codes, to anyone interested.

Thank you in advance,

Vivia Nikolaidou