[maemo-developers] Needing help with dead unit.

[From: Marius Gedminas]

On Wed, Oct 29, 2008 at 05:43:11PM +0100, pierre.amadio at laposte.net wrote:
> On Wed, Oct 29, 2008 at 09:00:20AM -0700, Tim Ashman wrote:
> > On Wednesday 29 October 2008 08:30:51 am Ryan Abel wrote:
> > > Did you go to the correct page for your unit?
> > >
> > I did, not only that when I was on the phone with tech support I asked him to 
> > check my ID number and he told me it was invalid...  But offered no way and I 
> > asked how I could straighten this out.  he asked me where I purchased it, I 
> > offered to send him a jpg of the unit showing the sticker, etc.  Nothing not 
> > interested in really helping me.
> 
> The clock issue seems to be known:
> http://www.internettablettalk.com/forums/showthread.php?t=14362
> 
> Your "wrong ID" number is really puzzling though. If i remember
> correctly your ID is the mac address of your tablet network interface
> (without the ":").
> 
> You can get this value by launching "/sbin/ifconfig" on a terminal when
> the wifi network is available.

Or /sbin/ifconfig -a even when wifi is down.  Or Control Panel ->
Device -> About.  But any of those is hard to do when the device won't
boot, so the sticker on the box is the only way.

> Be sure you try to download a n810 firmware with a n810 mac address, or
> a n800 firmware with a n800 mac address.

That is the most likely explanation.  If you go to the page for the
wrong model, it will reject valid IDs with the invalid ID message.

Marius Gedminas
-- 
Lisp-style macros [...] are to C-style macros what Emacs is to cat.
                -- Jacek Generowicz
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 189 bytes
Desc: Digital signature
Url : http://lists.maemo.org/pipermail/maemo-developers/attachments/20081030/cae64ca8/attachment.pgp