[maemo-users] Good stock answers (was Re: N810 Now Resets Very Frequently)

[From: Graham Cobb]

On Tuesday 15 July 2008 20:43:03 Kalle Valo wrote:
> Igor Stoppa <igor.stoppa at nokia.com> writes:
> Yeah, that would be a good addition. One minor point before any copies
>
> it:
> > FREQUENCY OF OCCURRENCE:
> > (always, less than 1/10, 5/10, 9/10)
>
> Remove the word "always" from the template. The reason being that
> usually the reporter is able to reproduce the bug two times and
> concludes that it happens always. But in reality that might well not
> be the case, and marking it as 2/2 would be a lot more informative for
> the developer.

That would just be silly!  "Always" has to be in the template.  If the 
reporter said 9/10 that would imply, to me, that they have seen it work at 
least once and, hence, that the bug as reported is intermittent.  That would 
be much more likely to lead me astray than having someone say "always" when 
it isn't, in fact, always.  

Also, for very many bugs, it is clear that the reported behaviour is the way 
it always works (for example, a bug complaining about a missing field in a 
form).  "Always" is a useful and important suggestion for that field!

Maybe for your components intermittent bugs are particularly common but for 
many other components most bugs are perfectly reproducible.  

Graham