On Thu, May 1, 2008 at 6:07 PM, Ryan Pavlik <<a href="mailto:abiryan@ryand.net">abiryan@ryand.net</a>> wrote:<br><div class="gmail_quote"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div class="Ih2E3d"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">a) Oh boy another online registration! And for Bugzilla! Which is more annoying, the missing features or the way of reporting them? (trick question, bugzilla of course).<br>
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See previous threads, not gonna start this one again.<div class="Ih2E3d"></div></blockquote><div><br>Yeah, after 2 or 3 email round trips, I sacrificed my email address up again on the net, muddled through confusing intro pages and finally got to a page where I was invited to search, report, analyze and get statistical observations on all bugs.<br>
<br>Sweet.<br><br></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="Ih2E3d"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
"This is where we put in lots of nifty words explaining all about Bugzilla." indeed.<br>
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/me rolls his eyes.<br>
That would be the clever text that comes with Bugzilla.<div class="Ih2E3d"></div></blockquote><div><br>It would be clever of developers to take a little time and make it look homey, don'tcha think? Make it seem like they're welcoming people to use it? Seriously, how long could that take? When I set up trac a while back, I made sure I put the basics in immediately, especially before I gave anyone access.<br>
</div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="Ih2E3d"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
b) Ideas. Not bugs. Why a bug tracker...<br>
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It's really more of an issue tracker - if you registered you'd see there's a "Enhancement" priority. In any case, it's a searchable, useable database rather than the freeform temporal storage that is email.<div class="Ih2E3d">
</div></blockquote><div><br>I did. And like I said before, the developers can and should use any issue tracker that suits their fancy. I personally found it very nonintuitive and frustrating to use. Anyway, we've been through all this before.<br>
<br></div></div>There was a priority dropdown, which meant nothing to me, lots of dev-specific code phrases (cool I can call this a blocker!), and version numbers that mean absolutely nothing to me - as there's no version information visible in the app (GPE 2.8 isn't in the list). Plenty of checkboxes that I clearly shouldn't touch... most of all a strong suspicion that all this effort is for naught... I just know I'll get an email a while from now saying "We won't implement this feature because it changes the way it works now"<br>
<br>The frustration for ME is not that this is new, it's that it's gotten wearyingly old. But through the eyes of someone to whom this is new... it's frightening, confusing and there be dragons. Even the button on the bottom says "Commit"! What's wrong with "Save"?<br>
<br>There I go again... and I'm not going to change the world, as much as I want to.<br><br>What would REALLY help is a go-between. Someone who knows and doesn't mind the warts of Bugzilla. Who can enter things quickly, easily and properly and ask the user for more detail if necessary. I'm going to join the GPE list, too, I guess, to see if that helps. Maybe that user will be me, who knows. I still prefer if it was trac, though, and trac ain't perfect either.<br>
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