[Rtcomm] [Rtcomm] [Bug 5480] undo/un-merge merged contacts

[From: bugzilla-daemon at maemo.org]

https://bugs.maemo.org/show_bug.cgi?id=5480





------- Comment #12 from eric at hex90.me  2009-12-05 22:04 GMT+3 -------
(In reply to comment #11)
> I agree with Max. I don't think mistakes happen enough to warrant interupting
> the flow.
> 

If people are running into this already with a very limited distribution, I
have to disagree with a statement like they don't happen enough. Further, it is
far too easy to have it happen (a slight touch on the wrong contact while
scrolling is all it takes) and I've had it happen several times now including
twice during some bug testing last night. Also, makes me wonder (even more) why
do I have to confirm every email delete with no option to remove confirmation?
I deal with a lot more email daily than merging a few contacts, which could
easily be recovered from deleted items anyway. I haven't been able to find a
way to delete email via an accidental touch when scrolling through a list, but
I have with merging contacts.

Assuming bugs with mfe are fixed (i.e. updates or deletes made on the phone
start making back to the server) reducing the need to merge to 'seldom' rather
than 'often', either solution is probably fine as long as there is one.
Realistically, confirmation doesn't add much friction to the flow that exists
today, which is high user friction as it is w/out making a mistake (friction
comes from slowly being careful from making a mistake while scrolling through
hundreds of contacts). Discount a mistake into the equation and the friction
that a simple confirmation introduces is orders of magnitude less when merging
a few contacts than dealing with a mistake. Merging with the wrong contact
creates a lot of work for users:

- Identify which contact was incorrectly merged. How many contacts exist?
- Manually pull out the incorrect information back into a separate contact. I
don't know about others, but this takes me a long time since I use my address
book to memorize phone numbers, addresses, emails, notes, etc. I don't ever
memorize a person's info any longer (let alone over 400).

Or, add 1 second to the merge by asking for a confirmation; certainly less than
asking 'are you sure' to delete every email, which people do all day everyday. 

The 'are you sure' can be like many implement email delete confirmations - the
user can select whether to be asked for a merge confirmation or not in
settings. Default on.

I know this is a long post, but another perspective to consider and I don't see
how an 'undo' function would be easier to implement vs. what is being saved
from a usability perspective.

But, hey, if someone wants to go through all that is required to create an undo
rather than a confirmation dialogue that is a user definable option, cool :-)

Either way, there does need to be something because as it currently sits, it's
too easy to have this happen.


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