[Rtcomm] [Rtcomm] [Bug 5480] undo/un-merge merged contacts

Tue Dec 8 02:28:44 EET 2009

https://bugs.maemo.org/show_bug.cgi?id=5480

------- Comment #25 from eric at hex90.me  2009-12-08 02:28 GMT+3 -------

> So, this where we want to help with a third option: unmerge the contact. This
> will not remove the contact on the server side, and provide the "undo" path for
> accidentally merged IM contacts.
> Merging itself would remain prompt-free as it should be.
> 

Cool - then what happened to that thinking in more important places like
deleting email that you do all day every day? You certainly shouldn't be
merging contacts all day or everyday - right now the frequency just has to do
with the bugs.

Did you miss my suggestion that it is user definable? Turn it off if you want.
And, with the prompt - remind me how that removes anything from a server, but
an undo doesn't? That has me lost.

I'm trying to find a solution that is not more expensive than the return yet
intuitive that fits the task we are talking about: merging contacts. Yes, needs
to be solved, but at what cost? Is it better to make things more complex and
expensive to develop where users spend little of their time than implement a
solution that introduces trivial friction and put resources on more important
tasks? In fact, I argue that the assurance it buys outweighs any friction
introduced.

BTW - It's not 100% always true that an interstitial should ALWAYS not be
introduced, especially when the cost of a mistake far outweighs the savings
removing the interstitial might bring.

Like I said, I'm probably fine either way, but all the issues I keep finding,
I'm becoming more discouraged. When I see Nokia weigh in like this knowing all
else that needs to be fixed and basic features that are missing, I know this
being released anytime soon is not probable.

I could rattle off very quickly 10 items I'd like to see more effort put on
than going overboard with this. At least, overboard is my opinion and it's
based on how often people need to do this once the bugs in sync are fixed.

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