[maemo-community] 4 Years Later - Revisiting bug #630 (Was: Brainstorm: useful?)

From: Ryan Abel rabelg5 at gmail.com
Date: Sun Jan 24 00:19:44 EET 2010
On Dec 15, 2009, at 6:11 AM, Dave Neary wrote:

> If you have too many users or too few developers, Bugzilla fails in its
> mission.

On this note, I'd like to revisit bug #630.[1] With the HUGE influx of new users we've been getting on Bugzilla lately, the number of incoming reports has been skyrocketing.[2] This has not only been a major strain on our triagers, but is severely reducing the response rate on the useful reports.[3]

Despite the progress we've made on bug #630, we're still nowhere near anything approaching an "ideal" situation. We still pretty much only see the same familiar heroes (and many thanks to them—you know who you are![4]) and the limited number of new faces we've gotten is far offset by the platform's growth. What little that's actually been done to address the issue in the last 4 years feels more like a giant bandaid that Nokia can use as an excuse to continue ignoring it than any longterm solution.

We need a real commitment from management if we want to see any real longterm improvement here, but let's start simple. Any interested volunteers should spend 20 minutes a week (either from one person or divided amongst several) addressing NEW non-enhancement reports in their product(s) in bugs.maemo.org.[5] Easy, relatively painless and FAR less time than any of the top ten or twenty triagers spends of their own UNPAID time.

So, what do you say? Let's let Andre focus on more important stuff than playing telephone and try to make the platform better for everybody.

[2]We're getting nearly 250 new reports a week, more since PR1.1 came out.
[3]Many new reports are receiving only the most basic level of triage to fix the most basic stuff. We have a lot of incoming reports that aren't receiving the attention they need, so here's my small plea to anybody willing to invest the time to look at just 5 bugs a day to do so. Thanks!
[4]I'm still planning on putting a "Bugzilla Report Card" together to point you out more directly, though.
[5]Looking at a product like the Application Manager, there are only 11 NEW non-enhancement reports currently open. http://tinyurl.com/y97pk3t
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