[maemo-community] [Bugsquad] Closing old moreinfo bugs in Maemo Bugzilla

[From: Dave Neary]

Hi,

A small warning - please make sure that the stock respone you send
people is a bit apologetic - people creating bug reports often don't
understand what the various states of bugs mean, in my experience, and
perhaps they don't know that people are waiting for feedback.

"INVALID" can seem a bit harsh on its own, for example, unless it's
accompanied by a pretty apologetic "sorry, but there's not much we can
do with this bug as-is, if you can answer the questions asked {n} months
ago, please re-open the bug".

Cheers,
Dave.

Andre Klapper wrote:
> FYI,
> 
> we've added a paragraph in
> https://wiki.maemo.org/Bugs:Triage_guide#Potential_tasks defining that
> bugs with 'moreinfo' keyword without reporter feedback for 6 months can
> be closed as WORKSFORME or INVALID in order to keep our bug database
> clean.
> 
> In general: Going to post some Bugsquad updates here from time to time
> by using the [Bugsquad] prefix in the subject. Thanks Ryan for the idea.
> 
> andre

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