[maemo-community] Missing categories in Bugzilla

[From: Randall Arnold]

Thanks Quim.  I'll follow the protocol you describe.  You're right that
our situation is "tricky" so I had a suspicion there might be problems in
expanding Maemo Bugzilla... I only suggested what I did because I knew
that as I was leaving Nokia there was a movement to open Pilots up to the
public (but to what degree I am uncertain, especially since the program
has been quiet for months).

Also, it may have appeared like I was blaming timsamoff for
miscommunication.  Nothing is further from the truth-- the fault was mine
for trying to get points across in twitter.  ; )

Randall (Randy) Arnold
maemo.org community council
http://tabulacrypticum.wordpress.com/




> ----- Original message -----
> From: "Quim Gil" <quim.gil at nokia.com>
> To: "List for community development" <maemo-community at maemo.org>
> Subject: Re: Missing categories in Bugzilla
> Date: Thu, 22 Oct 2009 09:11:27 +0300
>
>
>
>
> ext Randall Arnold wrote:
> > Nothing specific to hardware, accessories or packaging. Selecting
"All"
> > doesn't even get me what I need.
> >
> > For those familiar with the program, Nokia Pilots (formerly True
Test)
> > provides channels for every type of defect imaginable. Based on Nokia
> > handing out 300 N900s in complete sales packs, and our slowly growing
> > involvement with Nokia development, I think we need the same setup. I
> > have some hardware and sales pack issues to report but no apparent
means
> > of doing so.
>
> For those not familiar with Nokia Pilots:
> http://www.nokia.com/developers/success-stories/nokia-pilots/public-faq
>
> I agree on your generic request, but it shouldn't be addressed by
adding
> "missing categories" to maemo.org bugzilla but adding Maemo related
> campaigns to Nokia Pilots.
>
> The reason not to have these categories in bugs.maemo.org is that it's
> fairly impossible that someone related with devices, hardware,
packaging
> will follow those components and discuss problems openly. I believe
that
> even Nokia Pilots is based on a closed dialog vis-a-vis.
>
> Maybe we could have started this with the 300 pre-production devices in
> the Maemo Summit, but there was no time. Also we did want to have the
> software bugs reported in bugs.maemo.org and not anywhere else.
>
> Real customers have the Nokia Care channels and retailers to report
> problems on devices, accessories and sales packs. Now you didn't get a
> sales device so yes, the situation is tricky. If the problems are
> relevant send them to me and I'll forward. If they are proposals for
> improvement you can use http://maemo.org/community/brainstorm/ - where
> there are categories for hardware and accessories.
>
> --
> Quim Gil
> open source advocate
> Maemo Devices @ Nokia
> _______________________________________________
> maemo-community mailing list
> maemo-community at maemo.org
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>

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