[maemo-developers] Fw: Proposal: MeeGo User Experience Framework working group

[From: Sivan Greenberg]

Randall,

 I am thinking along the line of something like a sort of "expert"
system, a web ui, that offers bug/problem domains to the user to
choose from. Then according to the problem domains a set of question
are presented for the user to answer with minimum free text. And so on
and forth. We could even have something like this on the device, as a
complementary test-case or use-case to validate against a fix when it
is out.

What do you think?

Sivan

On Thu, Mar 4, 2010 at 3:52 PM, Randall Arnold <texrat at ovi.com> wrote:
>
> ----- Original message -----
>> Hi,
>>
>> ext Randall Arnold wrote:
>> > Thanks Attila!  I just uploaded a more recent update to the PDF
>> > (http://maemo-daemons.org/MeeGo_User_Experience_Framework.pdf)
>> > based on helpful feedback so far.
>>
>> Some comments on the bug reporting thing.
>>
>> We already have Crash reporter which collects crashes.
>>
>>
>> Creating automated bug reports from crashes isn't useful because:
>>
>> * Users don't write detailed enough use-case descriptions
>>      to the crash uploads.  It's slightly too inconvenient to
>>      do that with the device.
>>
>> * Bugs are related to use-cases, not crashes.  Without a reproducible
>>      use-case, bugs are usually worthless as you cannot even verify
>>      potential fixes to them i.e. tell when the issue is fixed.
>>
>>
>> Telling for which _already existing_ bug crash is related to is
>> useful though and Crash reporter already supports that for (internal)
>> bugs. Due to screen size constraints bug number is given as a keyword
>> in note field instead of there being a separate field for it though.
>> There are going to be some updates to Crash reporter soon so that user
>> can select which bugs to upload (so that unrelated core dumps can be
>> uploaded separately or ignored).
>>
>>
>> Crash reporting isn't currently targeted for normal users
>> for few reasons:
>>
>> * Crash dumps are large and can contain private information
>>      (like passwords).  Hopefully in Harmattan we can can use
>>      minidumps that contain only enough information for backtraces,
>>      not all the process data.
>>
>> * Installing syslog means that user's rootfs can run out of space
>>      if the log file grows too large (syslog is run as root).  Syslog
>>      can also contain private information (user names etc).
>>
>> * Crash dumps in heavily loaded device will make the situation
>>      worse (whole crashing process needs to be swapped in for core
>>      dump etc).
>>
>>
>>     - Eero
>
> Thanks for the information Eero. However, I'm looking to overcome the issues
> you cite rather than just accept them as inescapable.
>
> Randy
>
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