[maemo-users] N810 Now Resets Very Frequently

[From: Karsten Bräckelmann]

On Tue, 2008-07-15 at 19:25 +0300, Kalle Valo wrote:
> "ext Mark" <wolfmane at gmail.com> writes:
> > On Tue, Jul 15, 2008 at 8:12 AM, Igor Stoppa <igor.stoppa at nokia.com> wrote:
> >>
> >> http://www.chiark.greenend.org.uk/~sgtatham/bugs.html
> >
> > This is not helpful and in fact is inflammatory.
> 
> I have no clue what inflammatory means (and I'm too lazy to find out),
> but the link Igor provided was helpful. I recommend you to calm down
> and just read it. Or better yet, read it twice.
> 
> I'll definitely start using this link in bad bug reports. Igor, this
> is just what I have needed, grazie!

Please don't.

Or at least, don't do it without any other comment. Remember you may be
dealing with a real, non-tech-savvy user. He might not know how to
better describe the issue, he may be confronted with a problem he
doesn't have any idea how to investigate, why it started happening, or
even what's going on at all.

If you need more information, tell the user. Try to explain what info
you'll need, what he should be looking for, and what might be related
however unlikely it may seem for a user.

If the report lacks the most important (or any, FWIW) information, also
please tell him. Be polite and treat him as an adult.


The point is not about the link. My point is about throwing a bare URI
at the user, with absolutely no conversation or responding to the user.
This will be perceived as rude.

If you're polite, talk to the user and help him understand, you're more
likely to get the user to respond, add the missing bits, and end up with
a happy user (read: customer).


-- 
Karsten Bräckelmann  -- maemo.org bugmaster