[maemo-community] [Bugsquad] Closing old moreinfo bugs in Maemo Bugzilla

From: Andre Klapper aklapper at openismus.com
Date: Tue Sep 2 00:15:39 EEST 2008
Am Montag, den 01.09.2008, 18:06 +0200 schrieb Dave Neary:
> A small warning - please make sure that the stock respone you send
> people is a bit apologetic - people creating bug reports often don't
> understand what the various states of bugs mean, in my experience, and
> perhaps they don't know that people are waiting for feedback.
> "INVALID" can seem a bit harsh on its own, for example, unless it's
> accompanied by a pretty apologetic "sorry, but there's not much we can
> do with this bug as-is, if you can answer the questions asked {n} months
> ago, please re-open the bug".

We have a stock answer for this case at
https://wiki.maemo.org/Bugs:Stock_answers#Incomplete_.28after_moreinfo_keyword_set.29 and https://wiki.maemo.org/Bugs:Triage_guide#Potential_tasks says "Please always explain your decision by adding a comment".

Hope that's fine. :-)

> Andre Klapper wrote:
> > FYI,
> > 
> > we've added a paragraph in
> > https://wiki.maemo.org/Bugs:Triage_guide#Potential_tasks defining that
> > bugs with 'moreinfo' keyword without reporter feedback for 6 months can
> > be closed as WORKSFORME or INVALID in order to keep our bug database
> > clean.
> > 
> > In general: Going to post some Bugsquad updates here from time to time
> > by using the [Bugsquad] prefix in the subject. Thanks Ryan for the idea.
> > 
> > andre
Andre Klapper (maemo.org bugmaster)

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