[maemo-community] [Bugsquad] Closing old moreinfo bugs in Maemo Bugzilla

From: Dave Neary dneary at maemo.org
Date: Tue Sep 2 12:05:32 EEST 2008

Andre Klapper wrote:
> Am Montag, den 01.09.2008, 18:06 +0200 schrieb Dave Neary:
>> A small warning - please make sure that the stock respone you send
>> people is a bit apologetic - people creating bug reports often don't
>> understand what the various states of bugs mean, in my experience, and
>> perhaps they don't know that people are waiting for feedback.
>> "INVALID" can seem a bit harsh on its own, for example, unless it's
>> accompanied by a pretty apologetic "sorry, but there's not much we can
>> do with this bug as-is, if you can answer the questions asked {n} months
>> ago, please re-open the bug".
> We have a stock answer for this case at
> https://wiki.maemo.org/Bugs:Stock_answers#Incomplete_.28after_moreinfo_keyword_set.29

The stock answer is a little curt. I've suggested a more verbose and
slightly more sensitive stock answer. The advantage of stock answers is
that you only write them once and use them often, so they can be as long
as they need to be.

> and https://wiki.maemo.org/Bugs:Triage_guide#Potential_tasks says "Please always explain your decision by adding a comment".

Mind if I precede "comment" with "nice" or "sensitive"? It's advised,
IMHO, to refer to the question, or re-ask it (stock answers are tricky
for things like this - I would like to have "the question(s) in comment
#NNN" be in the stock answer - is that OK?).


maemo.org docsmaster
Email: dneary at maemo.org
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