[maemo-users] [maemo-users] Warranty void with third party software!?!?

From: John P. Mitchell john at cepros.com
Date: Sun Feb 4 19:35:55 EET 2007

On Sat, 3 Feb 2007, Paul Klapperich wrote:

> This is NOT the case. If you want to be sure, please call Nokia.
> Here is the important string of messages you missed in the other
> thread. It's partly
> my fault you missed his response as Ifailed to reply all, sending once
> to the list and once to Ero. His response was to me, not the list, so
> only  showed up as a quote in my next reply to the list.

     Not sure who you are responding to since you top posted, but thanks 
for the follow up.

> Also note the discussion was about heavy modification such as
> /deleting important system files/, not simply installing extras, and
> the result below is that you mght not get technical /support/ unless
> you reflash to factory, but your warranty is still good. Again, call
> Nokia if you are not satisfied and report back.

     Quite and reasonable. I just want to be able to prove some hardware 
went bad and have Nokia fix it. The software is up to me. Such is why I 
love Linux so much.

> "
> On 2/2/07, Eero Tamminen < eero.tamminen at nokia.com> wrote:
> Hi,
> ext Paul Klapperich wrote:
>> It shouldn't void the warranty because it doesn't physically/permanently
>> damage the device. I can reflash to factory conditions and it works as
>> advertised again. I  could see Nokia refusing to help (ie phone support)
>> if I've customized the software too much, but I would also expect them
>> to point me to the Windows flasher "upgrade" utility and tell me to
>> update and see if the issue goes away. It's like Palm telling everyone
>> to do a Hard Reset over the phone, but they'll still replace a unit for
>> free if the Wifi radio is bad.
> Thanks, that sounds right. :-)
> Sorry about giving a scare, English (lawyerese) is not my native tongue.
> What's the correct term that I should have used instead of "void" for
> the kind of a warranty limitation I was thinking about below?
>    - Eero
> "

    Phew. I feel tons better. I must say the original message bugged me so 
much I do not think I wrote a single line of code after that for the rest 
of the day. Guess that is one way to push my buttons. :-)  Thanks for the 
clarification and the apology.

> On 2/2/07, John P. Mitchell <john at cepros.com> wrote:
>> All,
>>      I have gotten the impression that my warranty could now be void due to
>> my installing third party non-Nokia software on my tablet. This can not be
>> true, and if so, I will be looking to return my tablet. I purchased it
>> purely for the freedom to develop that Linux gives me. If I loose my
>> ability to recover loss due to defective hardware I will be quite dismayed
>> and will probably never buy Nokia again. Someone please tell me promptly
>> that this is not the case. This feels like someone telling me that if I
>> remove Windows from my PC and install Linux I have voided my warranty,
>> which is pure garbage.
>> --
>> John P. Mitchell <john at cepros.com>
>> _______________________________________________
>> maemo-users mailing list
>> maemo-users at maemo.org
>> https://maemo.org/mailman/listinfo/maemo-users
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John P. Mitchell <john at cepros.com>

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