[maemo-developers] [maemo-developers] USA shop trouble + update

From: Jae Stutzman jaebird at gmail.com
Date: Fri Jan 26 16:35:12 EET 2007
I do not know if this appropriate or not, but those of us in countries that
can order and receive the N800 could do that for those that can't and then
just forward the units on to them. I am willing to do that. I realize that
there is a certain level of trust that must be realized for that to work. I
already received my code and have ordered my unit, I'm not interested in
scamming anyone. Unfortunately, I live in TX which is one of the 2 states
that the NokiaUSA shop charges sales tax :( Surely there can't be any export
issues, right?

Quim...is this ok?


On 1/26/07, quim.gil at nokia.com <quim.gil at nokia.com> wrote:
>  Hi,
> Analyzing the sequence of emails in this list and my mailbox it looks like
> there was some trouble at the Nokia USA shop, although it seems that the
> customer support mechanism scaled up the issue and by now they are all aware
> and like able to solve problems (I need to confirm the latter, but the US is
> mostly in bed now). I have sent a summary of complaints to our contacts
> there, we will let you know about any relevant news.
> Since we maemo team are sending the codes, it is understandable that we
> get the complaints. However, please understand that we have no access at all
> to the shop machinery, nor we know what is going on when your credit card is
> not being accepted. Nokia USA support should still be your primary resource
> for getting the issues solved. Our indirect way to help you is getting in
> touch with the US shop management so they send the appropriate messages to
> the support lines your get in touch. We can help directly with the weirdest
> cases and rare exceptions, though. Just try hard first with their support
> channel, please.
> Hubert & others, we have sent a US code to many non-US & non-EU
> contributors around the globe. Yes, we know you can't get your N800 directly
> delivered at home. As explained the wiki page, you need to find out
> yourselves what to do next. We are not happy with this "solution" but it's
> the only realistic option we had. The alternative would be sending codes
> only to contributors living in countries where Nokia has online shops. We
> decided to send you the codes anyway, because you deserve them as much as
> the rest, regardless of where in the world you are actually contributing to
> this project.
> More questions are being answered in the updated *
> http://maemo.org/maemowiki/N800DeveloperDeviceProgram*<http://maemo.org/maemowiki/N800DeveloperDeviceProgram>
> We are about to close this program. We are still dealing with some worthy
> self-proposed contributors, some people needing EU <<>> US swapping codes
> and the support to issues encountered at the shop. The "maemo coupon team"
> (thanks Larry for the label)  :)  needs to move forward onto other things.
> --
> Quim Gil
> Maemo team
> _______________________________________________
> maemo-developers mailing list
> maemo-developers at maemo.org
> https://maemo.org/mailman/listinfo/maemo-developers
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